Banking

Phone banking, SMS banking has been around for a while. Why not banking with chatbot?

Sector Overview

Following the growth of mobile banking, the next critical revolution in financial services is undoubtedly chatbots. Serving as the interface to provide customers with prompt customer support, such as answering questions on account inquiry, or facilitating financial transactions, chatbots could significantly improve customer and operational support quality, while substantially reducing the overall cost. 

Developing chatbots, compared to mobile services, is also relatively less expensive, and easier to streamline and maintain. 

Furthermore, based on the AI integration in the back-end, chatbots can be built intelligently to not only respond to customers in a timely manner, but also with basic logics. Another telling factor is since finance industry is built on data processing and machine algorithms, the adoption of AI is deemed intuitive and logical. 

It's rewarding and fun to create chatbots with BotStar. Our powerful visual editor enables everyone in your team to work together and have mutual understandings. 

Why Chatbot?
  • Reduce customer response time by 60%
  • Reduce operational support costs by 70%
  • Always on engagement with the customers
  • Ease of use for customers with an interface on a smartphone they are already familiar with
  • Timely no-cost notifications of transaction status and account changes
  • Special promotions and sales pushes
  • User acquisition rates uptrend
  • Enhanced analytics on customer acquired data
  • Quick setup and minimal integration
  • Interactions at customers convenience and speed
  • Improved CSAT score
Common features
Account Balance
Retrieving account & balance info
ATM Locations
Branches & ATM locations
Customer Feedback
Collect user feedbacks instantly
Exchange Rates
Information of latest exchange rates
F.A.Q
Frequently asked questions & answers
Hotline switchboard
Screening and redirecting users to the right staff
Payment
Online payment through conversational interface
Transaction History
Retrieving old transactions related to customer
Benefits

for Business

  • No need to setup tech personnel and infrastructure
  • Out of the box / cloud hosted or on-premise technology solution
  • Minimal setup and easy integration
  • A rich set of analytics, utilization & trending reports
  • High Operational efficiency
  • 24/7 always on intelligent customer service
  • Eliminates the issue of mobile app uninstalls

for Customers

  • Chatbots promise a better, faster experience
  • Less time spent waiting for call center service or ineffective web chat support
  • Accessible via a conversation medium from a ubiquitous smartphone

For Enterprise or Custom Build Chatbot

Get in touch with us to discuss the best options for your business. 
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