Following the growth of mobile banking, the next critical revolution in financial services is undoubtedly chatbots. Serving as the interface to provide customers with prompt customer support, such as answering questions on account inquiry, or facilitating financial transactions, chatbots could significantly improve customer and operational support quality, while substantially reducing the overall cost.
Developing chatbots, compared to mobile services, is also relatively less expensive, and easier to streamline and maintain.
Furthermore, based on the AI integration in the back-end, chatbots can be built intelligently to not only respond to customers in a timely manner, but also with basic logics. Another telling factor is since finance industry is built on data processing and machine algorithms, the adoption of AI is deemed intuitive and logical.
It's rewarding and fun to create chatbots with BotStar. Our powerful visual editor enables everyone in your team to work together and have mutual understandings.