Privacy Policy & Data Protection

Last Updated on June 22, 2018.

Introduction

BotStar PTE LTD ("BotStar") respects your right to privacy and takes your privacy seriously. We are committed to protecting and securing any personal information you give us. This Privacy Policy explains who we are; how we collect, use and share personal information about you; how you can manage the information you give us and exercise your privacy rights; and how we protect your information. This Privacy Policy relates to our use of any personal information we collect from you via our online services including our Website and App or give us in any other way (together, the "Services").

The Services are currently under intense development and different aspects of the Services will be deployed over the coming months. Some parts of this Privacy Policy refer to functions of the Services that have not yet been implemented or deployed. Once such functions are available for use, by accessing and continuing to use the Services thereafter, you agree that those parts of the Privacy Policy shall go into effect.

External Links

If any part of this website links you to other websites, those websites do not operate under this Privacy Policy. We recommend you examine the privacy statements posted on those other websites to understand their procedures for collecting, using, and disclosing personal information.

Your Information Right

Your Data Protection Rights & Choices

If you wish to access your personal information that BotStar collects, you can do so at any time by contacting us using the contact details provided under “How to Contact Us” heading below.

If you are a resident of the European Economic Area, you additionally have the following data protection rights:

How We Collect Your Personal Information

What we collect depends largely on the interaction that takes place between you and BotStar, most of which can be categorized under the following:

Using BotStar Software as a Service. When you use any ManyChat Software as a Service, we store all the content you provide, including but not limited to accounts created for team members, files, pictures, project information, and any other information that you provide to the services you use. For any BotStar Software as a Service, we also collect data about usage of the software. This may include, but is not limited to, numbers of users, flows, broadcasts etc.

Types of Personal Information:

(i) Users: identification, publicly available social media profile information, e-mail, IT information (IP addresses, usage data, cookies data, browser data); financial information (credit card details, account details, payment information).

(ii) Subscribers (users of users or also known as audience or subscriber): identification and publicly available social media profile information (name, date of birth, gender, geographic location), chat history, navigational data (including chatbot usage information), application integration data, and other electronic data submitted, stored, sent, or received by end users and other personal information, the extent of which is determined and controlled by the Customer in its sole discretion.

Purchasing BotStar PRO subscription. When you sign up for BotStar Software as a Service PRO Subscription, we collect information to process your payment and create your customer account. This information includes name, email address, physical address, telephone number, and company name where applicable. We retain the last four digits of your credit card to allow you to identify the card used for future purchases. We use a third-party service provider to process your credit card transactions. These third parties are governed by their own agreements.

User generated content. Our products and services often give you the option to provide feedback, such as suggestions, compliments or problems encountered. We invite you to provide such feedback as well as to participate with comments on our blog and community page. If you choose to post a comment, your user name, city, and any other information that you choose to post will be visible to the public. We are not responsible for the privacy of any information that you choose to post to our website, including in our blogs, or for the accuracy of any information contained in those postings. Any information that you disclose becomes public information. We cannot prevent such information from being used in a manner that may violate this Privacy Policy, the law or your personal privacy.

Data collected for and by our Users. As you use our Services, you may import into our system personal information you have collected from your Subscribers or other individuals. We have no direct relationship with your Subscribers or any person other than you, and for that reason, you are responsible for making sure you have the appropriate permission for us to collect and process information about those individuals. As part of our Services, we may use and incorporate into features information you have provided, we have collected from you, or we have collected about Subscribers.

If you are a Subscriber and no longer want to be contacted by one of our users, please unsubscribe directly from that user’s bot or contact the user directly to update or delete your data.

Information automatically collected. Our servers may automatically record certain information about how you use our Site (we refer to this information as “Log Data“), including both Clients and casual visitors. Log Data may include information such as a user’s Internet Protocol (IP) address, device and browser type, operating system, the pages or features of our Site to which a user browsed and the time spent on those pages or features, the frequency with which the Site is used by a user, search terms, the links on our Site that a user clicked on or used, and other statistics. We use this information to administer the Service and we analyze (and may engage third parties to analyze) this information to improve and enhance the Service by expanding its features and functionality and tailoring it to our users’ needs and preferences.

Sensitive personal information. Subject to the following paragraph, we ask that you not send or disclose to us any sensitive personal information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background or union membership) on or through the Service or otherwise.If you send or disclose any sensitive personal information to us (such as when you submit user generated content to the Site), you must consent to our processing and use of such sensitive personal information in accordance with this Privacy Policy. If you do not consent to our processing and use of such sensitive personal information, you must not provide it. You may use your data protection rights to object to or restrict processing of this sensitive personal information, or to delete such information, as detailed below under the heading “Your Data Protection Rights & Choices.”

Why We Collect Your Personal Information

For service operations (i) to operate, maintain, administer and improve the Service; (ii) to manage and communicate with you regarding your Service account, if you have one, including by sending you Service announcements, technical notices, updates, security alerts, and support and administrative messages; (iii) to process payments you make through the Service; (iv) to better understand your needs and interests, and personalize your experience with the Service; (v) o send you information about product by email (vi) to respond to your Service-related requests, questions and feedback.

To communicate with you. If you request information from us, register for the Service or participate in our surveys, promotions or events, we may send you ManyChat-related marketing communications if permitted by law but will provide you with the ability to opt out.

To comply with law.We use your personal information as we believe necessary or appropriate to comply with applicable laws, lawful requests and legal process, such as to respond to subpoenas or requests from government authorities.

With your consent. We may use or share your personal information with your consent, such as when you consent to let us post your testimonials or endorsements on our Site, you instruct us to take a specific action with respect to your personal information or you opt into third party marketing communications.

To create anonymous data for analytics. We may create anonymous data from your personal information and other individuals whose personal information we collect. We make personal information into anonymous data by excluding information that makes the data personally identifiable to you, and use that anonymous data for our lawful business purposes.

For compliance, fraud prevention and safety. We use your personal information as we believe necessary or appropriate to (a) enforce the terms and conditions that govern the Service; (b) protect our rights, privacy, safety or property, and/or that of you or others; and (c) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity.

To provide, support, and improve the Services we offer. This includes our use of the data that our Members provide us in order to enable our Members to use the Services to communicate with their Subscribers. This also includes, for example, aggregating information from your use of the Services or visit to our Websites and sharing this information with third parties to improve our Services. This might also include sharing your information or the information you provide us about your Subscribers with third parties in order to provide and support our Services or to make certain features of the Services available to you. When we do have to share Personal Information with third parties, we take steps to protect your information by requiring these third parties to enter into a contract with us that requires them to use the personal information we transfer to them in a manner that is consistent with this Privacy Policy.

How We Share Your Personal Information

We may disclose your personal information to the following categories of recipients:

Data Retention

We retain the personal information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize the data or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.We will anonymize or aggregate your data if we intend to use it for analytical purposes or trend analysis over longer periods.

Data Transfer

Your personal information may be stored and processed in any country where we have facilities or in which we engage service providers. By accepting the terms of this Privacy Policy, you acknowledge, agree and consent to (1) the transfer to and processing of personal information on servers located outside of the country where you reside and (2) our collection and use of your personal information as described herein and in accordance with the data protection laws of the United States, which may be different and may be less protective than those in your country. If you are a resident of the EEA or Switzerland, please note that we use standard contractual clauses approved by the European Commission to transfer your personal information from the EEA or Switzerland to the United States and other countries.

Cookies and Beacons

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. BotStar.com uses cookies to help BotStar.com identify and track visitors, their usage of BotStar.com website, and their website access preferences. BotStar.com visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using BotStar.com’s websites, with the drawback that certain features of BotStar.com’s websites may not function properly without the aid of cookies.

Children Information

This is a general audience site and does not offer services directed to children. Should a child whom we know to be under 16 send personal information to us, we will use that information only to respond directly to that child to inform him or her that we must have parental consent before receiving his or her personal information.

Changes to This Document

Changes to this Privacy Policy will be made when required in response to changing legal, technical or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make.  We will obtain your consent to any material Privacy Policy changes if and where this is required by applicable data protection laws.You can see when this Privacy Policy was last updated by checking the “Last Updated” date displayed at the top of this Privacy Policy.

If you have any questions about changes to this Privacy Policy, please contact us through the contact details found below.

How to Contact Us

If you require any more information or have any questions about our privacy policy, please feel free to contact us by email at support@botstar.com with the subject line “Privacy Policy Inquiry”.